To find the percent utilization for Customer C, we need to calculate the ratio of the time spent on Customer C to the total time spent on all customers, then express that ratio as a percentage.

Given data (from the table):

• Time spent on Customer A: 2 hours
• Time spent on Customer B: 0.5 hours
• Time spent on Customer C: 0.5 hours
• Time spent on Customer D: 1 hour
• Time spent on Customer E: 1 hour

Steps:

1. Total time spent on all customers: $2 + 0.5 + 0.5 + 1 + 1 = 5 \text{ hours}$

2. Percent utilization for Customer C: $\text{Utilization for Customer C} = \left( \frac{0.5}{5} \right) \times 100 = 10\%$

Thus, the percent utilization for Customer C is 10%.

Would you like further details or clarification?

Here are five follow-up questions:

1. How do you calculate percent utilization for any customer in general?
2. How would the utilization change if the time spent on Customer C increased to 1 hour?
3. Why is it important to track percent utilization in customer service?
4. Can the sum of the percent utilizations for all customers exceed 100%?
5. How would the calculation change if the total time available were fixed, say at 8 hours?

Tip: Always double-check your total time spent when calculating utilization to avoid any errors.