Math Problem Statement

Monthly Goals: Calls per Hour (Calls/Hr) ≥ 13,000, Customer Service Score (CS Score) ≥ 88, Job Satisfaction (Job Sat.) ≥ 92, Escalations (Esc.) ≤ 10, Resolutions (Res.) ≥ 94

It is 8.7% lower than the goal

It is 6.3% lower than the goal

It is 5.8% higher than the goal​​​​​​​

It is 6.3% higher than the goal

It is equal to the goal

How does the average job satisfaction score compare to the goal?

Solution

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Math Problem Analysis

Mathematical Concepts

Averages
Percentages

Formulas

Average = Sum of values / Number of values
Percentage Difference = ((Goal - Actual) / Goal) * 100

Theorems

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Suitable Grade Level

Grades 9-12